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Introduction
This document will guide you through the online ordering process, including steps for viewing all online orders and understanding their functionality.
This document will guide you through the online ordering process, including steps for viewing all online orders and understanding their functionality.
What is online ordering?
Online ordering refers to the process of purchasing food over the internet using a website or a mobile application. This system allows customers to browse a wide range of items, add them to a virtual cart, and complete the purchase from the comfort of their own homes.
In our Plum POS, we offer a feature to accept Online orders, and have a screen where users can view all orders placed through various online platforms such as Plum Ordering, OLO, DoorDash, GrubHub and more. The online order button will also notify the user when their internet connection is weak and possibility of losing online orders from customer
Different Status for Online Order
The following are the different Status that can be performed for online orders in the POS are as followed:
Ordered:
When an online order comes from any online ordering platform that would come under the Ordered status.
In Kitchen:
When a restaurant accepts an online order and begins preparing it, the order status will automatically update to 'In Kitchen' once it reaches the designated 'In Kitchen' time.
Ready:
When a is cooked and ready for the customer it status would change to Ready automatically within the timeframe.
Pick up:
When a customer received the order from the counter then the status of the order would be changed to Pick up automatically with the timeframe.
Steps to validate online orders on Terminal
Step 1. Login into the POS with employee Pin and select the JOB CODE (if a employee has multiple JOB Code assigned by the Manager)
Step 2. Users can click the 'Online Orders' button located in the bottom functions to view all online orders received in Plum POS along with their status.
Step 3. On this screen, users can see all orders, including the source from which they were received.
The following data will also be displayed to the user for a order:
a. Name of all partners in the right panel, where users can click to view the orders received from each partner.
b. Filter for all online orders such as All, In Kitchen, Ready to PickUp, Finished and Scheduled
All: All online order will be available under all filter
In Kitchen: Orders that are currently being prepared in the kitchen will be shown under the 'In Kitchen' filter.
Ready to Pick up: Orders that are prepared and ready for the pickup will be shown under the 'Ready to Pick up’' filter.
Finished: Closed orders can be tracked in the 'Finished' tab for future reference
Scheduled: Any online orders scheduled for a future date and time will appear under the 'Scheduled' filter
c. Clicking on any specific online order within the screen will navigate the user to the detailed screen of that order.
All received online orders from multiple ordering platforms
Detail screen of online Order that has all items and modifier
How to update online Order status manually on Terminal
We have an option in the online order screen through which a server can update the order status manually and if the order is not paid then, a server can do it from the terminal.
Users can manually change the order status by clicking the status option.
Step 1. When an order is placed, it is received in the terminal with status ordered and a server can update the status manually to In Kitchen by clicking on the ordered [Button].
Step 2. When an order in the Kitchen and food is cooked before the ready time then a server can update the status manually to Ready by clicking on the In Kitchen button.In the Confirmation popup if the user clicks on the confirm & Print button to update status of the order as well as print the receipt for the same
Step 3. By clicking on "Ready," users will have the option to collect payment if it hasn’t been completed. If the payment has been processed, the order will be moved to the closed orders screen and its status changed to Pickup
Once the user updates the status for the order, the order will be closed and ready to deliver to the customer.
Once the user updates the status for the order, the order will be closed and ready to deliver to the customer.
Closed order will be available in the Finished [Tab] for future tracking.
Closed order will be available in the Finished [Tab] for future tracking.
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